RETURN POLICY: If you're not entirely thrilled with your purchase, return any product in new condition within three weeks for a full refund. Unfortunately, downloads are not returnable, so please request samples to ensure your satisfaction before ordering. FREE SHIPPING: Items over thirteen ounces are shipped using USPS priority mail so that you can start helping others as soon as possible! SHIPPING TO CANADA: Add international shipping charge to your order. PURCHASE ORDERS: Schools may send purchase orders to LITERASEE CONCEPTS ILLUSTRATED, 4 BALSAM LANE, FREEPORT, ME 04032 CUSTOMER SUPPORT: We genuinely care about your success and are here to answer any questions or concerns you may have, so please contact us any time Monday through Thursday, 9:00 to 3:00. Have a question that needs a more detailed answer? Feel free to leave your phone number, and we'll get back to you as soon as possible.